Organizational Behavior, 3rd Edition

■ Organizational Behavior: Improving Performance and Commitment in

    the Workplace, 3rd Edition


■ Authors


    Jason A Colquitt, UNIVERSITY OF GEORGIA 
    Michael J. Wesson, Texas A&M University 


■ Pub Date: 2012. 1. 21 / Copyright : 2013


■ 626Page / McGraw-Hill International Edition


■ 정가 38,000 원


■ ISBN : 978-0-07-131811-2


■ Authors


Jason A. Colquitt is the William H. Willson Distinguished Chair in the Department of Management at the University of Georgia’s Terry College of Business. He received his PhD from Michigan State University’s Eli Broad Graduate School of Management, and earned his BS in Psychology from Indiana University. He has taught organizational behavior and human resource management at the undergraduate, masters, and executive levels and has also taught research methods at the doctoral level. He has received awards for teaching excellence at both the undergraduate and executive levels.

Jason's research interests include organizational justice, trust, team effectiveness, and personality influences on task and learning performance. He has published more than 20 articles on these and other topics in Academy of Management Journal, Academy of Management Review, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, and Personnel Psychology. He is currently serving as the Editor-in-Chief for Academy of Management Journal and has served on a number of editorial boards, including Academy of Management Journal, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Personnel Psychology, Journal of Management, and International Journal of Conflict Management. He is a recipient of the Society for Industrial and Organizational Psychology's Distinguished Early Career Contributions Award and the Cummings Scholar Award for early to mid-career achievement, sponsored by the Organizational Behavior division of the Academy of Management. He was also elected to be a Representative-at-Large for the Organizational Behavior division.

Jason enjoys spending time with his wife, Catherine, and three sons, Cameron, Riley, and Connor. His hobbies include playing basketball, playing the trumpet, watching movies, and rooting on (in no particular order) the Pacers, Colts, Cubs, Hoosiers, Spartans, Gators, and Bulldogs.

Jeffery A. LePine is the PetSmart Chair in Leadership in the Department of Management at Arizona State University’s W.P. Carey School of Business. He received his PhD in Organizational Behavior from the Eli Broad Graduate School of Management at Michigan State University. He also earned an MS in Management from Florida State University and a BS in Finance from the University of Connecticut. He has taught organizational behavior, human resource management, and management of groups and teams at undergraduate and graduate levels.

Jeff's research interests include team functioning and effectiveness, individual and team adaptation, citizenship behavior, voice, engagement, and occupational stress. He has published more than 20 articles on these and other topics in Academy of Management Journal, Academy of Management Review, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, and Personnel Psychology. He has served as Associate Editor of Academy of Management Review, and has served (or is currently serving) on the editorial boards of Academy of Management Journal, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Personnel Psychology, Journal of Management, Journal of Organizational Behavior, and Journal of Occupational and Organizational Psychology. He is a recipient of the Society for Industrial and Organizational Psychology's Distinguished Early Career Contributions Award and the Cummings Scholar Award for early to mid-career achievement, sponsored by the Organizational Behavior division of the Academy of Management. He was also elected to the Executive Committee of the Human Resource Division of the Academy of Management. Prior to earning his PhD, Jeff was an Officer in the U. S. Air Force.

Jeff spends most of his free time having fun with his wife Marcie, daughter Izzy, and son Eli. He also enjoys playing guitar, hiking in the desert, and restoring his GTO.

Michael J. Wesson is an associate professor in the Management Department at Texas A&M University's Mays Business School. He received his PhD from Michigan State University's Eli Broad Graduate School of Management. He also holds an MS in human resource management from Texas A&M University and a BBA from Baylor University. He has taught organizational behavior and human resource management- based classes at all levels, but currently spends most of his time teaching Mays MBAs, EMBAs and executive development at Texas A&M. He was awarded Texas A&M's Montague Center for Teaching Excellence Award.

Michael's research interests include organizational justice, goal-setting, organizational entry (employee recruitment, selection and socialization), person-organization fit, and compensation and benefits. His articles have been published in journals such as Journal of Applied Psychology, Personnel Psychology, Academy of Management Review, and Organizational Behavior and Human Decision Processes. He currently serves on the editorial boards of the Journal of Applied Psychology and the Journal of Organizational Behavior and is an ad hoc reviewer for many others. He is active in the Academy of Management and the Society for Industrial and Organizational Psychology. Prior to returning to school, Michael worked as a human resources manager for a Fortune 500 firm. He has served as a consultant to the automotive supplier, healthcare, oil and gas, and technology industries in areas dealing with recruiting, selection, onboarding, compensation, and turnover.

Michael spends most of his time trying to keep up with his wife Liesl and son Dylan. He is a self-admitted food and wine snob, home theater aficionado, and college sports addict (Gig'em Aggies!).


■ Description



Now in its third edition, Colquitt-LePine-Wesson continues to offer a novel and innovative approach to teaching organizational behavior. The focus, tone, and organization of the book shows students that:

OB really matters - The book opens with two chapters barely covered in other texts: job performance and organizational commitment. Those topics are critical to managers and students alike, and represent two of the most critical outcomes in OB. Each successive chapter then links that chapter's topic back to those outcomes, illustrating why OB matters in today's organizations.

OB topics all fit together - The book is structured around an integrative model, shown on the back cover and spotlighted in the first chapter, that provides a roadmap for the course. The model illustrates how individual, team, leader, and organizational factors shape employee attitudes, and how those attitudes impact performance and commitment. In this way, the model reminds students where they are, where they've been, and where they're going.

OB is all around them - The book includes innovative insert box features that students actually enjoy reading. OB on Screen uses scenes from popular films, such as the Social Network, Up in the Air, Inception, and the King's Speech, to demonstrate OB topics. OB at the Bookstore draws a bridge to popular business books, including Drive, the 4-Hour Workweek, Linchpin, and Superfreakonomics.





■ Table of Contents



CHAPTER 1 - What is Organizational Behavior'
CHAPTER 2 - Job Performance
CHAPTER 3 - Organizational Commitment

CHAPTER 4 - Job Satisfaction
CHAPTER 5 - Stress
CHAPTER 6 - Motivation
CHAPTER 7 - Trust, Justice, and Ethics
CHAPTER 8 - Learning and Decision Making

CHAPTER 9 - Personality and Cultural Values
CHAPTER 10 ' Ability

CHAPTER 11 - Teams: Characteristics and Diversity
CHAPTER 12 - Teams: Processes and Communication
CHAPTER 13 - Leadership: Power and Negotiation
CHAPTER 14 - Leadership: Styles and Behaviors

CHAPTER 15 - Organizational Structure
CHAPTER 16 - Organizational Culture


Integrative Cases


Photo Credits


Glossary / Index





■ Features


  • NEW Wraparound Cases ' The 3rd edition has been updated with new wraparound cases, which reflect current scenarios at companies that are relevant to today's student. New wraparound cases include: Facebook, Google, Hasbro and American Express

    New OB On Screen Features ' The authors have revised the OB On Screen Features throughout the text to reflect new examples from films. This continued feature helps students apply chapter concepts to situations they have likely seen in the movies. New OB On Screen Features include: The Social Network (featured on the book's cover), Up In the Air, Despicable Me, Sherlock Holmes and others.

    New OB At the Bookstore examples ' The authors have also added several new OB At the Bookstore examples. This feature links chapter content to mainstream, popular business books and helps the students put those books into a larger context. New book examples include: Drive, The Checklist Manifesto and Making Ideas Happen

    Chapter 5 - Stress now includes several new and revised examples to illustrate the stress process. For example, the stress experienced by call center operators is described in a way that reflects a more complete set of stressful demands. There are also new examples of companies that approach stress management in innovative ways.

    Chapter 10' Ability - To give students a better feel for the practical implications of ability, as well as some of the controversies, the chapter now includes discussion of associations with a wider array of variables. For example, the chapter discusses relationships between IQ and variables such as life satisfaction, accidents, disease and life span.

    The team decision-making section now includes discussion of consensus decisions and factors that influence consensus decision outcomes. The section on team communication now includes discussion of the role of 'emotion' and 'rumors' in the communication process. The section also discusses the role of technology, specifically user centered Web 2.0 tools and other collaboration technologies, in the communication process, and how companies such as AT&T, GE, FedEx, and Coca-Cola are leveraging these technologies to improve team effectiveness.
  • A Focus on Performance and Commitment. Being a good performer and working for an employer that inspires commitment are critical concerns for employees and managers alike. Colquitt takes a unique approach by devoting Chapter 2 to job performance and Chapter 3 to organizational commitment. Once these two key outcomes have been spotlighted, all of the remaining chapters are linked back to them, illustrating the importance of the chapter topics to performance and commitment.

    An Integrative Model of OB. The table of contents is organized around an integrative model, described in Chapter 1 and featured on the back cover, that provides a roadmap for the course, showing students how all of the chapters fit together. The positioning of every topic makes sense, and it's easy for students to understand how the topics they are studying fit into the bigger picture.

    Contemporary Content. When creating the book, the author team asked themselves what OB texts would look like if all of them were written today. Many OB texts include outdated and disproven models, just to maintain continuity with earlier editions. Such content frustrates students, who don't understand why they should learn theories that are not valid. Colquitt omits such theories, devoting more space to contemporary topics that are useful for employees and managers.

    Features/Insert Boxes that Students Want to Read. Each chapter includes special insert box features like OB on Screen and OB Internationally that help 'bring OB to life' for the reader. Many of these features have been praised by students for their ability to demonstrate OB content in a fun and appealing manner. Colquitt also uses an informal style that students enjoy reading, while focusing on company examples that students find interesting

    o OB on Screen highlights and illustrates OB concepts taken from movie quotes or through use of movie scenes from recent and classic films.

    o OB at the Bookstore links the content in each chapter to a mainstream, popular business book. This feature uses widely read book titles replacing academic and practitioner OB journals, and most OB textbooks. Each chapter highlights a book whose content is, for the most part, supported by scholarly research on OB.

    o OB Assessments helps students apply personally key OB concepts in each chapter. Students gain insights into their personality, emotional intelligence, their style of leadership and their ability to cope with stress that can help them understand their reactions to the working world.

    o OB Internationally showcases the changes in technology, communications and economic forces that have made business more global and international than ever. OB Internationally spotlights the impact of globalization on the OB concepts described in the book. It describes cross-cultural differences in OB theories, how to apply them in international corporations and how to use OB to manage cultural diversity in the workplace.

    End of Chapter Content. Each chapter also includes concluding pedagogy helping students to review, reinforce, and apply chapter concepts.
    o Takeaways: Written to help answer one of the timeless student questions, 'What are the most important 'takeaways' from this chapter'' or in layman's terms, 'What do I need to remember from this chapter'' This section gives a point-by-point review of the Learning Goals found at the beginning of each chapter.

    o Key Terms: Summarizes the most critical terms covered in the chapter, with definitions of all terms available in the Glossary.

    o Discussion Questions: Not only for review purposes, our Discussion Questions ask students to apply concepts in the chapter to their own lives and experiences. Further making OB come to life by proving that it is ever present and always around them.

    o Chapter Closing Cases: Helping bring students full circle, revisited is the business discussed in the chapter opening case. Concisely closing the opening case these discussion questions help students apply knowledge gained during reading, as it relates to the companies organizational behavior.

    o Exercises: In addition to the independent self-assessments, these team exercises enable students to reinforce their knowledge about the content for each chapter. In addition to finding some tried and trued classics, you will also be delighted to find additional exercises created and used over the years by the author team. As an example, Chapter 7, Trust, Justice, and Ethics: focusing on managerial strategies for reducing unethical behavior in a grocery store.

  • ' CREATE, our Custom Textbook Option: Craft your teaching resources to match the way you teach! With McGraw-Hill Create,, you can easily rearrange chapters, combine material from other content sources, and quickly upload content you have written, like your course syllabus or teaching notes. Find the content you need in Create by searching through thousands of leading McGraw-Hill textbooks. Arrange your book to fit your teaching style. Create even allows you to personalize your book's appearance by selecting the cover and adding your name, school, and course information. Order a Create book and you'll receive a complimentary print review copy in 3'5 business days or a complimentary electronic review copy (eComp) via email in about one hour. Go to today and register. Experience how McGraw-Hill Create empowers you to teach your students your way.

    Online Learning Center. At you will find a wealth of instructor teaching materials, including password-protected:
    ' Instructor's Manual: Prepared by Jason Colquitt, this manual was developed to help you get the most out of the test in your own teaching. It contains an outline of chapters, innovative teaching tips to use with your students, and notes and answers for the end-of-chapter materials. It also provides a guide for the assessments in the book, and suggestions for using the OB on Screen feature. The manual also contains additional cases, exercises and OB on Screen selections from earlier editions of the book, giving you extra content to use in your teaching.
    ' PowerPoint Presentations: Prepared by Jason Colquitt, the PowerPoint Presentation Slides are designed to help instructors deliver course content in a way that maintains students' engagement and attention. The slides include a Notes section where Jason speaks to the instructor, offering specific tips for using the slides (and the book). The Notes also provide bridges to many of the resources in the Instructor's Manual, including innovative teaching tips and suggestions for using OB on Screen.
    ' Testbank: The test bank contains a variety of true/false, multiple choice and short and long essay questions as well as scenario-based questions, which are application based and use a situation described in a narrative, with 3-5 multiple-choice test questions based on the situation described in the narrative. The test bank questions are aligned with Bloom's Taxonomy and AACSB guidelines and each question is tagged according to its knowledge and skills areas.
    The test bank is tagged to Answer, LO, Topic, Bloom's Taxonomy, AACSB, Level of Difficulty, Page number, and Explanation. The Bloom's Taxonomy tags are:
    ' Level 1 Remember
    ' Level 2 Understand
    ' Level 3 Apply
    ' Level 4 Analyze
    ' Level 5 Evaluate
    ' Level 6 Create
    The AACSB tags are:
    ' AACSB: Communication
    ' AACSB: Ethics
    ' AACSB: Analytic
    ' AACSB: Technology
    ' AACSB: Diversity
    ' AACSB: Reflective Thinking

    McGraw-Hill's EZ Test is a flexible and easy-to-use electronic testing program. The program allows instructors to create tests from book specific items. It accommodates a wide range of question types and instructors may add their own questions. Multiple versions of the test can be created and any test can be exported for use with course management systems such as WebCT, BlackBoard or any course management system. EZ Test Online is accessible to busy instructors everywhere and anywhere via the Web, and the program eliminates the need for them to install test software. Utilizing EZ Test Online also allows instructors to create and deliver multiple-choice or true/false quiz questions using iQuiz for iPod.

    Connect Management ' is available with Colquitt/Lepine/Wesson Organizational Behavior 3e. Connect Management ' is McGraw-Hill's web-based assignment and assessment platform that connects you and your students to the coursework. Interactive Applications provided for each chapter of the textbook allow instructors to assign application-focused interactive activities, engage students to 'do' management, stimulate critical thinking, and reinforce key concepts. Students apply what they've learnt and receive immediate feedback. Instructors can customize these activities and monitor student progress. The following 6 types of Interactive Applications were developed based on actual book-specific content.
    ' Prediction/Decision Generators: Students are presented with 2-3 concepts from the text and a written case study that illustrates the concepts presented. The students will then answer a series of questions to either predict what the company will do or reach a decision on a certain issue (the `evidence' presented will be very concrete to ensure a clearly correct response).
    ' Self-Assessments: Students will take assessments to determine their beliefs, values, and interests in a variety of areas. Then will then be given multiple-choice questions to assess the degree to which they understand their feedback.
    ' Video Case. Video Cases have been designed to engage the student through interactive content that goes beyond basic recall and multiple choice. Contrary to the standard videos on the market which provide a passive learning experience, these videos force students to think critically on the fly and apply and practice chapter concepts. With the contribution of Bob Marx, a leader in the field of Organizational Behavior, the authors have developed several video cases that will leave students with memorable, one-of-a-kind experiences with OB concepts and their applications in life and career situations.
    ' Timeline/Sequencing ' These interactive applications allow students to place content into a timeline to reinforce key concepts within a chapter.
    ' Drag and Drop. These fun and interactive exercises motivate students to apply concepts within the context of a scenario or case.
    ' Case Analysis. Written by the authors and leaders in the OB field, the case analysis exercise directs students to apply the chapter's objectives to a real-world based company/individual and determine the best course of action for the company/individual through a series of multiple-choice questions.

    Connect Plus' Management gives students access to an integrated eBook, allowing for anytime, anywhere access to the textbook. With each homework problem directly mapped to the topic in the book, the student is only one click away from the textbook. The eBook also includes a powerful search function that allows students to quickly scan the entire book for relevant topics.

    Connect Library Resources - McGraw-Hill/Irwin Management is excited to provide a one-stop shop for our wealth of assets, making it quick and easy for instructors to locate specific materials to enhance their course. The Asset Gallery in the Connect Library includes (all our) non text-specific management resources-- Self-Assessments, Test Your Knowledge exercises, and Videos-- along with supporting PowerPoint' and Instructor Manual materials. Among these resources is the invaluable Manager's Hot Seat videos.

    Tegrity Campus is a service that makes class time available all the time by automatically capturing every lecture in a searchable format for students to review when they study and complete assignments. With a simple one-click start and stop process, you capture all computer screens and corresponding audio. Students can replay any part of any class with easy-to-use browser-based viewing on a PC or Mac. Tegrity Campus is available stand-alone or within Connect.

    Blackboard' Partnership McGraw-Hill and Blackboard have teamed up to simplify your life. Now you and your students can access Connect and Create right from within your Blackboard course ' all with one single sign-on. The grade books are seamless, so when a student completes an integrated Connect assignment, the grade for that assignment automatically (and instantly) feeds your Blackboard grade center. Learn more at

    MHCampusTM: McGraw-Hill Campus' is a new one-stop teaching and learning experience available to users of any learning management system. This institutional service allows faculty and students to enjoy single sign-on (SSO) access to all McGraw-Hill Higher Education materials, including the award winning McGraw-Hill Connect platform, from directly within the institution's website. McGraw-Hill Campus' provides faculty with instant access to all McGraw-Hill Higher Education teaching materials (e.g. eTextbooks, test banks, PowerPoint slides, animations and learning objects, etc), allowing them to browse, Search, and use any instructor ancillary content in our vast library at no additional cost to instructor or students. Students enjoy SSO access to a variety of free (e.g. quizzes, flash cards, narrated presentations'etc.) and subscription based products (e.g. McGraw-Hill Connect). With this program enabled, faculty and students will never need to create another account to access McGraw-Hill products and services. Learn more at

    For Students Students can access ConnectPlus Management and Tegrity as well as:
    Connect Management with Interactive Applications'. Connect Management is McGraw-Hill's web-based assignment and assessment platform that connects you and your students to the coursework. Interactive Applications provided for each chapter of the textbook allow students to 'do' management, stimulate critical thinking, and reinforce key concepts. Students receive immediate feedback and can track their progress in their own report. Detailed results let instructors see at a glance how each student performs and easily track the progress of every student in your course.

    Online Learning Center (OLC) The Online Learning Center (OLC) is a website that follows the text chapter-by-chapter. As students read the book, they can go online to take self-grading quizzes Online Learning Resources can be delivered multiple ways'professors and students can access them directly through the textbook or within a course management system).
  • Correlation Guide:

    This convenient guide matches the issues in Taking Sides: Management, 4/e with the corresponding chapters in our best-selling McGraw-Hill Organizational Management, Human Resource Management, Strategic Management, Management, and International Business textbooks.


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